Calling IT Support
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Reporting a laptop that will not connect, and clearing out an old password.
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Show full transcriptThis reveals every answer.
- My laptop will not connect to the network.
- Are other people near you online right now?
- Everyone else is fine, it is only me.
- Have you restarted since the update last night?
- Twice, and the second time took forever.
- Then it is probably your password, not the machine.
- The password changed on Monday, if that matters.
- That is it, the laptop still holds the old one.
- How do I clear the one it saved?
- Sign out fully, then sign in from the lock screen.
- Give me a second, the laptop is waking up.
- Take your time, I will stay on the line.
- It worked, my mail is loading again.
- Good, I am closing ticket four seven one.